How to Deal with Bad Clients
A random search on Google would tell you that more stuff are being said on the Internet about clients having to deal with agents, or dedicated to tips and guidelines on ‘how to deal with bad real estate agents’. They may even describe ‘bad agent behaviors’ and other things that are solely dedicated to and focused on how evil real estate agents can be.
It’s pretty understandable to encounter first-time property investors and deal with them patiently, but there is hardly anything that talked about the pains of dealing with troublesome, difficult, fickle and sometimes abusive clients! So to make up for this indifference and this seeming injustice for us real estate agents, here is our article that’s dedicated to helping us know how to deal with, yes, bad clients.
What “Bad Clients” Are and How to Deal With Them
There are many faces to the term “bad clients”. They can be anything from extremely passive to overly controlling; from the clueless to the know-it-all. Here’s a quick rundown of the most notorious types of bad clients and how to deal with them.
- The fickle. This is one client who cannot tell you what she exactly wants. Dealing too long with them is a total waste of time and energy and money on your part. They will go from one home to another and another and another and insist on seeing more because she was not sure she’s seen enough. If it’s taking “too” long, she might even blame you for it! Remember, it’s never your fault if your client, who apparently is oozing with ringgit, cannot decide between the MK10(10 Mont Kiara) condo or that other posh The Troika KLCC condo. The best way to deal with them is to keep them on a schedule and never be too available for them. Strictly spend no more than two hours with them, but go the extra mile of showing her a complete list of houses that are fit for her needs. Outline some pros and cons of each house and let her pick at maybe 4 or 5 houses to see in a day’s meeting.
- The know-it-all. They’re everywhere and they are pestering someone from another profession on a regular basis. They would insist that either their idea was better or yours is ridiculous. Or both. The only way to deal with these people is to debunk their big real estate myths aka their make-believe knowledge on the subject. Ask and ask and ask about how well they know what they’re talking about – without being offensive! – to show your point: you’re being hired for a reason.
- The Obsessive and Controlling. They know what they want and they won’t listen to you. You can hardly make suggestions with them and you seem to exist only to give in to every demand of everything they cannot do themselves. It seems like all they did was to read our previous article on how to find the perfect apartment and memorised it by heart, and will insist his or her way is the ONLY highway. Be calm, be composed, ask instead of suggest because they are practically the know-it-all with more guts and with more profanities up their sleeves. If they begin to become abusive and disrespectful, pack up your bags and go. The amount of indignity you get from them is worth more than whatever commission you were bound to get and they’re not the last clients on earth.